Privacy policy

Information We Collect

  • When you place an order, we collect your name, email address, phone number, billing address, and delivery address.
  • We collect payment information through our secure payment gateway (Razorpay). We do not store your card details on our servers.
  • When you browse our website, we automatically collect certain information about your device, browser type, IP address, and the pages you visit.
  • If you create an account, we store your login credentials (encrypted) and order history.

 

How We Use Your Information

  • To process and fulfil your orders, including arranging shipping and delivery.
  • To send you order confirmations, dispatch notifications, and delivery updates via email and SMS.
  • To respond to your queries and provide customer support.
  • To send you marketing communications (only if you have opted in). You can unsubscribe at any time.
  • To improve our website and product offerings based on usage patterns and feedback.
  • To comply with legal obligations and prevent fraudulent transactions.

 

Sharing Your Information

  • We do not sell, trade, or rent your personal information to third parties.
  • We share your delivery address and phone number with our courier partners solely for the purpose of delivering your order.
  • We use Razorpay as our payment processor. Your payment data is governed by their privacy policy.
  • We may share information with law enforcement if required by law or to protect the rights, property, or safety of Dotteds, our customers, or others.

 

Cookies & Tracking

  • We use cookies to maintain your session, remember your cart, and improve your browsing experience.
  • We use analytics cookies (such as Google Analytics) to understand how visitors interact with our website. This data is anonymised.
  • We use the Meta Pixel to track conversions and show you relevant advertisements on Facebook and Instagram.
  • You can disable cookies in your browser settings, but this may affect the functionality of our website.

 

Data Security

  • We implement industry-standard SSL encryption to protect data transmitted between your browser and our servers.
  • Access to your personal data is restricted to authorised employees who need it to perform their job functions.
  • We regularly review and update our security practices to protect against unauthorised access, disclosure, or misuse.
  • In the unlikely event of a data breach, we will notify affected customers promptly and take immediate remedial action.

 

Your Rights

  • You have the right to access the personal information we hold about you at any time.
  • You can request correction or deletion of your personal data by contacting us at dotteds.fashion@gmail.com.
  • You can unsubscribe from marketing emails at any time using the link in any email we send you.
  • You can request a copy of your data in a portable format.
  • We will respond to all data-related requests within 30 days.

 

Questions about your data?

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection team:

dotteds.fashion@gmail.com